Електронний каталог
word of mouth, з уст в уста
Документи:
- Feng, Zhu Impact of online consumer reviews on sales: the moderating role of product and consumer characteristics [Текст] / Zhu Feng, (Michael) Zhang Xiaoquan // Journal of Marketing. – 2010. – №2. – C. 133-148.
- Cross-cultural differences in the effect of received word-of-mouth referral in relational service exchange [Текст] / H. Schumann Jan, v. Wangenheim Florian, Stringfellow Anne [et al.] // Journal of International Marketing. – 2010. – №3. – C. 62-80.
- Seeding strategies for viral marketing: an empirical comparison [Текст] / Hinz Oliver, Skiera Bernd, Barrot Christian, U. Becker Jan // Journal of Marketing. – 2011. – №6. – C. 55-71.
- Networked narratives: understanding word-of-mouth marketing in online communities [Текст] / V. Kozinets Robert, de Valck Kristine, C. Wojnicki Andrea, J.S. Wilner Sarah // Journal of Marketing. – 2010. – №2. – C. 71-89.
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